the Participant toolbar

Participants have some built-in tools, and Presenters may grant Participants additional options while connected to a meeting. Once you have connected to the Meeting SpaceA term describing all of the components of a Presenter's meeting or demo. In the Space, a Presenter can share his computer screen and applications, use text chat and teleconferencing, record live video, and exchange handouts and other files., the eBLVD Meeting ViewerThe Viewer is the window displayed on the participant's PC in which the presenter’s desktop or shared application appears. The Viewer Window has its toolbar. toolbar is displayed.

Clipboard Transfer - You can copy text or graphics FROM the PresenterA person who invites and presents to Participants via the Web. Presenters can grant or deny access to the meeting, show their desktop, or pause showing their desktop at any time. Presenters may grant Participants the ability to share control of their mouse and keyboard, share files, or record live video.'s PC, TO your PC (or vice-versa): To copy text or graphics FROM the Presenter's PC, to your PC:

1. On the Presenter's PC, right-click on the text and/or graphics to be copied to the ParticipantA person who attends a meeting and views the shared screen of a Meeting Presenter. A participant can also use the Text Chat Panel. A participant may also contribute meeting content, record the meeting, or control the keyboard and mouse if the host grants them the corresponding permission., and select Copy (placing the text and/or graphics in the clipboard).
2. Click the far left icon on the Meeting Viewer toolbar (Copy text/graphics from host).
3. You may now paste the copied text/graphics onto your PC.

To copy text or graphics FROM your PC to the Presenter's PC:

1. On your PC, right-click on the text and/or graphics to be copied to the customer, and select Copy (placing the text and/or graphics in the clipboard).
2. Click the second icon from the left on the Meeting Viewer toolbar (Paste text/graphics to host).
3. You may now paste the copied text/graphics onto your Presenter's PC.

File Transfer - During a support session, you can transfer a file or files to or from your Presenter's computer. For example, you can deliver handouts to a Participant's PC, or the Participant can pass their own files into the Meeting.

Real-time Chat - You can send and receive chat messages to and from a customer. Chat is useful if you want to communicate with a customer without using a telephone. For example, if a customer's call to your technical Online Meetings is a long-distance call, you can use chat to help the customer avoid long-distance charges. Either you or a customer can initiate a chat session.

To send chat messages:

1. On the Meeting Viewer toolbar, click the Chat icon.
2. The Chat panel appears. In the Send to drop-down list, select the name of the person to whom you want to send a chat message. If you want to send a message to all participantsA person who attends a meeting and views the shared screen of a Meeting Presenter. A participant can also use the Text Chat Panel. A participant may also contribute meeting content, record the meeting, or control the keyboard and mouse if the host grants them the corresponding permission. in the session, select All.
3. Type a message in the box.
4. Click Send. The recipient that you selected receives the chat message in his or her Chat panel.
5. Any messages that a customer or another support representative sends appear in your Chat panel.

Screen Scaling - You can 'scale' or 'size' the Meeting Applet screen once you have connected to your customer's PC. You can also have multiple Meeting Applet screens open at once to work on multiple issues simultaneously. To use Screen Scaling:

1. Click the Scale button on the Meeting Viewer toolbar
2. "Grab" any corner of the Applet screen and size to the desired height and width.
3. To resume back to normal size (the exact size based on the host's screen resolution), un-depress the Scale button.

Screen Recording-You can start recording a meeting once you have connected to the Meeting Space and have obtained permission from the Presenter. To start recording:

1. Click the Record SessionAn interactive online session with a Participant(s). The Participant is connected to the Presenter's PC using the Meeting Viewer and can view, control, transfer files, and chat with the Presenter in real-time. button on the Meeting PresenterA person who invites and presents to Participants via the Web. Presenters can grant or deny access to the meeting, show their desktop, or pause showing their desktop at any time. Presenters may grant Participants the ability to share control of their mouse and keyboard, share files, or record live video. Console Applet toolbar
2. Name the file and designate the location for the recorded file to be saved
3. Click the "Save" button
4. When you are done recording, simply click the "Stop Recording" button on the Meeting Presenter Console Applet toolbar, or close the Meeting Presenter Console Applet.

Screen Capture - You can capture meeting graphics once you have connected to the Meeting Space and have obtained permission from the Presenter. To start capturing:

1. Click the Screen Capture button on the Meeting Presenter Console Applet toolbar
2. Name the file and designate the location for the screen capture graphic file to be saved
3. Click the "Save" button

Take me to:

• Chat with other participants
• Ending a meeting
• Pre-meeting registration
• Get more information